All gone a bit odd with Flux

[Ricolas]

Successful renewal six months ago for my cars.

Today I get an email saying I owe them £15 for Personal Accident Cover on the second car. Which is odd as it is not mentioned on any of the documents that I have from them.
So I am being asked to pay for something that I apparently do not have on my insurance documents, and half a year late. Ringing them was as useful as a chocolate teapot, and I don't know how much fuss it is worth making over £15.

But it will give me significant pause for thought at renewal time.

[Ricolas]

So I checked my legal position quickly, and was advised to pay, and then raise an official complaint.

I rang Flux back to pay.

THIS TIME I got an absolutely lovely lady, who could not do enough, spoke to a manager, and got them to agree to write off the extra £15.

Moral of the story: I will be renewing with Flux because I got customer service above and beyond the call of duty, with politeness and a willingness to see it from the customers point of view. (Black mark for it taking two goes though! )

[flea]

Good news tho. Nice one

[DAN@ADRIAN FLUX]

Hi,
I'm glad you managed to get the issue sorted.
Regards,
Dan.

[blackyb]

Not had a problem with Adrian Flux, in fact, I even insured my beloved Honda Super Blackbird with them this year, very competitive in all respects, hoping for a similar outcome when the insurance for the Vdub is due!!